Plantamed is a Swedish company founded in 1979 and based near Eskilstuna in Sörmland, Sweden. The company works with natural herbs and food supplements across research, development, manufacturing and sales.
Plantamed was founded in 1979 by Raimo Heino. His background brought together medicine, neuroanatomy, research on the central nervous system and anatomy teaching in medical education at Uppsala University.
According to Swedish publisher Norstedts, Heino also studied natural medicine in Germany, opened a natural-medicine practice in the early 1970s and later studied medicine in Uppsala. He is the author of Våra läkande växter (Our Healing Plants), a 2001 book that discusses around 60 plants and herbs.
Plantamed develops and manufactures food supplements and body-care products at its own production facility near Eskilstuna. Swedish manufacturing is an important part of the company’s long-term product-development and quality-management background.
Plantamed holds a GMP certificate issued by the Swedish Medical Products Agency for the manufacture of medicinal products and active pharmaceutical ingredients (APIs). The certificate relates to the activities within its stated scope; it does not mean that every Plantamed food supplement is a medicinal product.
Natural medicine, medicinal plants and Swedish pharmaceutical manufacturing form part of Plantamed’s company history. Raimo Heino’s experience in research, teaching and medicinal plants influenced the company’s early development, while the company’s production background has continued alongside its work with food supplements and related products.
Plantamed公司网站服务条款与隐私政策
1. Acceptance of Terms
1.1 Welcome to the official website of Plantamed Company, Sweden (hereinafter referred to as “Plantamed”, “we”, or “our”). By accessing, registering, or using our website services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
1.2 We reserve the right to update and modify these Terms at any time. The revised Terms shall become effective upon publication on the website. Your continued use of our services constitutes your acceptance of the modified Terms.
第一部分：服务条款
一、接受条款
1.1 欢迎使用瑞典Plantamed公司（以下简称”Plantamed”、”我们”或”我们的”）官方网站。当您访问、注册或使用我们的网站服务时，即表示您已阅读、理解并同意接受本服务条款的约束。
1.2 我们保留随时更新和修改本条款的权利。修改后的条款将在网站上公布后生效。如您继续使用我们的服务，即表示接受修改后的条款。
2. Service Eligibility and Registration
2.1 You represent and warrant that you are at least eighteen (18) years old and possess full legal capacity when using the services of this website.
2.2 To use certain services, you must register an account and provide truthful, accurate, and complete personal information. You are responsible for all activities conducted under your account and must safeguard your account information appropriately.
2.3 The registration process includes: providing personal information (such as name, contact information, address, etc.), verifying your email address, and completing verification via a mobile phone code (if applicable).
二、服务对象与注册
2.1 您声明并保证，您使用本网站服务时已年满18周岁，并具有完全民事行为能力。
2.2 为了使用某些服务，您需要注册账户并提供真实、准确、完整的个人信息。您应对账户下的所有活动负责，并妥善保管账户信息。
2.3 注册流程包括：填写个人信息（如姓名、联系方式、地址等）、验证电子邮件地址、通过手机验证码完成验证（如适用）。
III. Product Selection and Sales
3.1 Product Scope: The products we sell include dietary supplements and low-dose pharmaceuticals. All products comply with the relevant regulatory requirements of Sweden.
3.2 Product Information: We strive to accurately present product information but do not guarantee its absolute accuracy. Manifest errors and typographical mistakes are not binding.
3.3 International Sales Confirmation: As the purchaser, you must confirm and guarantee that your country or region permits the receipt of the Products we ship, and that such Products are not prohibited from sale within your jurisdiction. You are responsible for understanding and complying with the import regulations and product usage requirements of your country or region. We reserve the right to refuse Orders due to restrictions imposed by the destination country.
3.4 Health Statement: Our Products are not intended to diagnose, treat, cure, or prevent any disease. If you have health concerns, please consult a qualified healthcare professional.
三、产品选购与销售
3.1产品范围：我们销售的产品包括膳食补充剂和低剂量药物。所有产品均符合瑞典相关法规要求。
3.2产品信息：我们力求准确展示产品信息，但不对信息的绝对准确性作保证。明显的错误和印刷错误没有约束力。
3.3国际销售确认：作为购买方，您需要确认并保证您所在的国家/地区允许接收我们发送的产品，且该等产品在您所在国不是被禁止销售的。您应自行了解并遵守您所在国家/地区的进口法规和产品使用规定。我们保留因目的地国家限制而拒绝订单的权利。
3.4健康声明：我们的产品并非旨在诊断、治疗、治愈或预防任何疾病。如有健康问题，请咨询医疗专业人士。
4. Orders and Payment
4.1 Order Generation: Upon selecting Products, completing the delivery address, and confirming the order details, the system will generate the Order.
4.2 Prices and Taxes: All listed prices include applicable value-added tax, which we bear ourselves. International orders may incur additional customs duties, taxes, shipping fees, or other charges, which shall be borne by you.
4.3 Payment Security: We employ a standards-compliant payment processing system to ensure the security of your payment information.
四、订单与支付
4.1订单生成：选择产品、填写收货地址并确认订单信息后，系统将生成订单。
4.2价格与税费：所有标价包括适用的增值税，由我们自行承担。国际订单可能产生额外的关税、税费、运费或其他费用，这些费用由您自行承担。
4.3支付安全：我们使用符合标准的支付处理系统，确保您的支付信息安全。
5. Delivery Services
5.1 Delivery Method: We deliver products to you through partnered third-party courier companies.
5.2 Delivery Risk: Once the product is handed over to the carrier, the risk of transport transfers to you. If the product is damaged or lost during transit, you should contact the carrier to file a claim; we will provide reasonable assistance.
5.3 Receipt Confirmation: You must inspect the integrity of the packaging upon receipt of the Product. If any damage is found, please promptly record it on the delivery note and immediately notify us.
五、配送服务
5.1配送方式：我们通过合作的第三方快递公司为您配送产品。
5.2配送风险：产品交付给承运人后，运输风险即转移给您。如产品在运输途中损坏或丢失，您应联系承运人提出索赔，我们将提供合理协助。
5.3收货确认：您应在收到产品时检查包装完整性，如有损坏请及时在快递单上注明并立即通知我们。
6. Right of Withdrawal and Returns
6.1 Right of Withdrawal: Under EU consumer protection law, you have the right to withdraw from the purchase contract within 14 days from the date you receive the Product, without providing any reason.
6.2 Exceptions: The right of withdrawal does not apply to:
– Goods that deteriorate rapidly due to health protection or hygiene reasons and whose seal has been broken
– Goods that have been customized or personalized at your request
– Sealed audio, video recordings, or computer software products that have been unsealed
6.3 Return Procedure: To exercise the right of withdrawal, you must notify us of your decision by an unequivocal statement (such as via email or the online system). The product must be returned within 14 days after notifying us; returns after this period will be considered a waiver of the right to return. Return shipping costs shall be borne by you and deducted from the refund.
6.4 Refund: We will refund all payments (after deducting shipping costs) within 14 days of receiving the returned product, using the same payment method as the original transaction.
六、撤销权与退货
6.1撤销权：根据欧盟消费者保护法，您有权在收到产品之日起14天内无需说明理由撤销购买合同。
6.2例外情况：撤销权不适用于：
– 因健康保护或卫生原因而迅速变质且密封已被拆封的商品
– 根据您的要求定制或个人化的商品
– 密封音频、视频记录或计算机软件已被拆封的商品
6.3退货流程：要行使撤销权，您必须通过明确声明（如通过邮件、线上系统）通知我们您的决定。产品必须在通知我们后14天内退回，逾期视为取消退货。退货运费由您个人承担，将从退款中扣除。
6.4退款：我们将在收到退回产品后14天内退还所有付款（需先扣除运费），并使用与原支付方式相同的支付手段。
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages.
7.2 Our total liability under these Terms is limited to the amount you paid for the product that caused the liability.
7.3 The aforementioned limitations shall not apply to liabilities resulting from our gross negligence or willful misconduct, nor to liabilities for personal injury, or to any liabilities that cannot be limited or excluded under applicable law.
7.4 We and the third-party courier service providers are independent legal entities. We shall not be held liable for delays, losses, or damages occurring during the courier service process, except where such liabilities directly result from our negligence.
七、责任限制
7.1 我们在法律允许的最大范围内，不对任何间接、附带、特殊或后果性损害负责。
7.2 我们对基于本条款的责任总额限于您就引起责任的产品所支付的金额。
7.3 上述限制不适用于因我们重大过失或故意不当行为导致的责任，也不适用于人身伤害责任，或根据适用法律不能限制或排除的责任。
7.4 我们与第三方快递服务提供商是独立的法律实体，我们不对快递服务过程中的延误、丢失或损坏承担责任，除非该等责任直接由我们的过失造成。
8. Intellectual Property Rights
The content on this website, including but not limited to text, photographs, videos, logos, and graphics, is the property of Plantamed Company and is protected by intellectual property rights. Any use without explicit authorization is prohibited.
八、知识产权
本网站所载内容，包括但不限于文字、照片、影片、标志、图表等，均为Plantamed公司财产并受知识产权保护，未经明确授权不得使用。
9. Applicable Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of Sweden, without prejudice to any mandatory rights you may enjoy as a consumer under the laws of your country of residence.
9.2 Disputes shall first be resolved through amicable negotiation. If negotiation fails, you may file a lawsuit with the District Court of Stockholm, Sweden.
九、适用法律与争议解决
9.1 本条款受瑞典法律管辖并按其解释，但不影响您作为消费者根据您居住国法律享有的强制性权利。
9.2 争议应首先通过友好协商解决。如协商不成，您可向瑞典斯德哥尔摩地方法院提起诉讼。
，负责根据GDPR处理您的个人数据。
General Provisions
一般规定
1. Contact Information
If you have any questions about these Terms of Service and Privacy Policy, please contact us:
Plantamed AB, Sweden
Customer Service Email: service@plantamed.com
Data Protection Officer Email: dpo@plantamed.com
一、联系方式
如您对本服务条款和隐私政策有任何问题，请联系我们：
瑞典Plantamed公司
客户服务邮箱：service@plantamed.com
数据保护官邮箱：dpo@plantamed.com
2. Severability
If any part of these Terms is deemed illegal or unenforceable, that part shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining terms.
二、条款可分性
如本条款的任何部分被认定为不合法或不可执行，该部分将被视为与本条款分割，而不影响其他条款的有效性和可执行性。
3. Language of the Terms
In case of any discrepancy between the Chinese version and other language versions of these Terms, the English version shall prevail.
三、条款语言
如本条款的中文版与其他语言版本存在差异，应以中文版为准。
4. Entire Agreement
These Terms constitute the entire agreement between you and us regarding their subject matter and supersede all prior and contemporaneous agreements, representations and understandings.
四、完整协议
本条款构成您与我们之间关于其主题的完整协议，并取代所有先前和同期的协议、陈述和谅解。
Last Updated Date: November 6, 2025
最后修改日期：2025年11月6日
1. Data Controller
Plantamed AB, registered in Sweden, is the controller of your personal data and is responsible for processing your personal data in compliance with the GDPR.
第二部分：隐私政策
一、数据控制者
Plantamed公司，注册于瑞典，是您个人数据的控制者
2. Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO), whom you may contact via: dpo@plantamed.com
二、数据保护官
我们已任命数据保护官(DPO)，您可通过以下方式联系：dpo@plantamed.com
3. Types of Personal Data Collected
We may collect and process the following data:
– Identity data: Name, username
– Contact data: Billing address, delivery address, email address, phone number
– Financial data: Payment card information, payment service provider details
– Transaction data: Detailed information about your purchases of products and services
– Technical data: IP address, login data, browser type and version, time zone settings and location, browser plug-in types and versions, operating system and platform
– Usage data: Information about how you use our website
– Marketing and communication data: Your marketing preferences and communication records
三、收集的个人数据类型
我们可能收集和处理以下数据：
– 身份数据：姓名、用户名
– 联系数据：账单地址、配送地址、电子邮件地址、电话号码
– 财务数据：支付卡信息、支付服务提供商信息
– 交易数据：关于您购买产品和服务的详细信息
– 技术数据：IP地址、登录数据、浏览器类型和版本、时区设置和位置、浏览器插件类型和版本、操作系统和平台
– 使用数据：有关您如何使用我们网站的信息
– 营销和通信数据：您的营销偏好和通信记录
4. Legal Bases for Data Processing
We only process your personal data when we have a valid legal basis:
– Performance of a contract: Necessary to process orders for products and services provided to you
– Legitimate interests: Used to operate and develop our business
– Legal obligations: Compliance with legal and regulatory requirements
– Consent: In specific circumstances (e.g., marketing communications), we will process data only after obtaining your explicit consent
四、数据处理的法律依据
我们仅在有合法依据时处理您的个人数据：
-合同履行：处理为您提供产品和服务的订单所需
-合法利益：用于运营和发展我们的业务
-法律义务：遵守法律和监管要求
-同意：在特定情况下（如营销通讯），我们将在获取您的明确同意后处理数据
5. Purposes of Data Use
We use your data for the following purposes:
– Register and manage your account
– Process and deliver your orders
– Manage our relationship with you
– Improve our website, products and services
– Recommend products or services that may interest you
– Protect our business and website
– Comply with legal and regulatory obligations
五、数据使用目的
我们将您的数据用于：
– 注册并管理您的账户
– 处理和配送您的订单
– 管理我们与您的关系
– 改进我们的网站、产品和服务
– 推荐您可能感兴趣的产品或服务
– 保护我们的业务和网站
– 遵守法律和监管义务
6. International Data Transfers
6.1 Your data may be processed within the European Union or transferred to countries outside the European Union.
6.2 When we transfer data to countries outside the European Economic Area (EEA), we ensure that appropriate protective measures are in place.
六、国际数据传输
6.1 您的数据可能在欧盟内部处理，也可能传输到欧盟以外的国家。
6.2 当我们向欧盟经济区以外的国家传输数据时，我们会确保采取适当保护措施。
7. Data Retention
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. When determining the appropriate retention period, we consider the volume, nature and sensitivity of the personal data, the risk of unauthorized use or disclosure, the purposes of processing and whether those purposes can be achieved through other means.
七、数据保留
我们仅在实现收集目的所需的时间内保留您的个人数据，包括满足任何法律、会计或报告要求。确定适当保留期时，我们会考虑个人数据的数量、性质、敏感性、未经授权使用或披露的风险、处理目的以及是否可以通过其他方式实现这些目的。
8. Your Data Protection Rights
Under the GDPR, you have the following rights:
– Right of access: The right to obtain a copy of the personal data we hold about you
– Right to rectification: The right to correct incomplete or inaccurate data
– Right to erasure: The right to request the deletion of your data in certain circumstances
– Right to restriction of processing: The right to request that we suspend the processing of your data in certain circumstances
– Right to data portability: The right to receive the data you have provided to us in a structured, commonly used and machine-readable format
– Right to object: The right to object to our processing of your data in certain circumstances
– Right to withdraw consent: You have the right to withdraw consent at any time before we take action, without affecting the legality of processing based on consent prior to withdrawal
八、您的数据保护权利
根据GDPR，您拥有以下权利：
-访问权：有权获取我们持有的关于您的个人数据的副本
-更正权：有权更正不完整或不准确的数据
-删除权：有权要求我们在某些情况下删除您的数据
-限制处理权：有权在某些情况下要求我们暂停处理您的数据
-数据可携权：有权以结构化、常用且机器可读的格式接收您提供给我们的数据
-反对权：有权在某些情况下反对我们处理您的数据
-撤回同意权：在我们采取行动前，您有权随时撤回同意，不影响撤回前基于同意处理的合法性
9. Data Security
We have implemented appropriate security measures to prevent the accidental loss, unauthorized use or access, alteration or disclosure of your personal data. In addition, we restrict access to your personal data to employees, agents, contractors and other third parties who need to know it for business purposes. They will only process your personal data in accordance with our instructions and are obligated to maintain confidentiality.
九、数据安全
我们已实施适当的安全措施，防止您的个人数据意外丢失、未经授权使用或访问、更改或披露。此外，我们限制仅因业务需要知晓个人数据的员工、代理、承包商和其他第三方访问您的个人数据。他们只会根据我们的指示处理您的个人数据，并且负有保密义务。
10. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience and allows us to improve our website.
十、Cookies与追踪技术
我们的网站使用cookies来区分您与我们网站的其他用户。这有助于我们为您提供良好的体验，并允许我们改进我们的网站。
General Provisions
一般规定
1. Contact Information
If you have any questions about these Terms of Service and Privacy Policy, please contact us:
Plantamed AB, Sweden
Customer Service Email: service@plantamed.com
Data Protection Officer Email: dpo@plantamed.com
一、联系方式
如您对本服务条款和隐私政策有任何问题，请联系我们：
瑞典Plantamed公司
客户服务邮箱：service@plantamed.com
数据保护官邮箱：dpo@plantamed.com
2. Severability
If any part of these Terms is deemed illegal or unenforceable, that part shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining terms.
二、条款可分性
如本条款的任何部分被认定为不合法或不可执行，该部分将被视为与本条款分割，而不影响其他条款的有效性和可执行性。
3. Language of the Terms
In case of any discrepancy between the Chinese version and other language versions of these Terms, the English version shall prevail.
三、条款语言
如本条款的中文版与其他语言版本存在差异，应以中文版为准。
4. Entire Agreement
These Terms constitute the entire agreement between you and us regarding their subject matter and supersede all prior and contemporaneous agreements, representations and understandings.
四、完整协议
本条款构成您与我们之间关于其主题的完整协议，并取代所有先前和同期的协议、陈述和谅解。
Last Updated Date: November 6, 2025
最后修改日期：2025年11月6日
